We offer two Royal Mail delivery options: "Royal Mail Tracked 24" and "Royal Mail Tracked 48". Tracking information will be automatically sent by Royal Mail to the provided phone number or email address upon order placement; accurate details are crucial for receiving a tracking number. Shipment times, starting once the handmade order is finished (typically 1-2 days), may vary during busier periods.

We offer complimentary replacements for faulty or damaged products; however, non-faulty returns are not eligible for refunds. Please notify us of any breakages within 24 hours of delivery and return the item within 14 working days from receiving your order.